All our products go through quality control before shipping. All sales are final.

From the date of delivery, buyers have two calendar days to inspect the object and contact Client Service at customercare@shoppich.com to request a Return Authorization. When contacting us to initiate a return, please include:

  • The reason for the return
    • Your order number (find this in your order confirmation email)
    • Your phone number
    • If the item arrived damaged, photos of the damaged item and packaging. Send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged consignment.

Upon delivery of your order, you are requested to keep the shipping carrier’s paperwork, all original packaging and shipping documents for your records which maybe required for future actions.

Once we review your return request, we will send you an email with further instructions.

REFUND WILL BE DONE IN THE FOLLOWING CASE:

Genuine quality issues.

Packages lost in transit.

In case we discover that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 2 failed delivery attempts by our courier agencies.

Package refused by recipient.

Products returned in a used or damaged condition.

Minor color and design variations.

If the product is not faulty or damaged.

We are unable to honor a request for return that is received more than two calendar days after delivery. You may contact us via email at customercare@shoppich.com. We shall look into the matter and will respond to you within 48 working hours.

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